Information technology (IT) services firm Tech Mahindra has partnered with Smart Energy Water (SEW), which offers cloud platforms for energy and water providers, to accelerate digital transformation in the energy and water utility industry.
As part of the collaboration, Tech Mahindra will assist SEW with its product development journey to build industry solutions, manage speed, scale, and availability for successful integration of cloud services, systems integration, managed services and consulting services projects, a statement said.
With an aim to develop a complete and personalised solution for the utility industry, the firms will help customers with rapid and consistent deployment of solutions, reduce customer query resolution time and enable high-quality automation resulting in the reduction of manual errors, it said.
As a global digital transformation provider, we support enterprises to adapt the fast-changing digital landscape with scalable, replicable and sustainable outputs, Ritesh Idnani, president of business process services at Tech Mahindra, said.
“The partnership with SEW will enable our energy and utility customers to develop agility and generate greater efficiencies across operational business units, thus significantly improving customer experience and accelerating innovation in rapidly changing markets,” he said.
The global partnership will benefit customers seeking scalability, security, best in class CX , WX, AI/ML and other advanced and cutting edge energy and water cloud platform services, Deepak Garg, chairman and CEO of SEW, said.
“This partnership will enable us to gain access to Tech Mahindra’s proven expertise and implementation experience with leading global Utilities. Using SEW’s platforms, utility customers can adopt digital self-service capabilities, gain real-time insights on usage, manage profiles, pay bills, report outages, etc. It will further enable utility clients to transform their operations and optimize workforce efficiency,” he said.
This is the second partnership SEW has signed this year with an IT firm. In February, Wipro inked a deal with SEW to aid its enterprise customers in the utility (energy and water) vertical.