Freshdesk acquires video chat platform

18 Aug, 2015

VCCircle_FreshDeskTiger Global Management-backed Freshdesk, which provides a SaaS-based customer support platform for enterprises, has acquired video chat software for an undisclosed amount.

This acquisition enhances the real time chat capabilities of Freshdesk, which is run by FreshDesk Technologies Pvt Ltd, as per a press statement.

"Social, mobile and chat have become important channels. The acquisition of 1Click strengthens our video, chat and co-browsing capabilities and shows our commitment to evolving our products to meet the needs of our customers. It's exciting to see small businesses and enterprises using Freshdesk to offer exceptional support and keep their customers happy," said Girish Mathrubootham, CEO of Freshdesk.

Recently, Freshdesk raised Series E funds of $50 million from Tiger Global, Accel Partners and Google Capital.

1Click was founded in 2012 by Hrishikesh Kulkarni. The startup was incubated in IIM Bangalore and had secured seed funding from The Chennai Angels and Blume Ventures. Kulkarni had worked with Alcatel Lucent and Logitech earlier.

San Francisco-based FreshDesk was founded in 2012 by Mathrubootham and Shan Krishnasamy. Currently, it has approximately 50,000 clients, including 3M, Verizon Wireless, Honda, Hugo Boss, University of Pennsylvania and Petronas. Freshdesk claims to have doubles its client base in the past one year, by adding high profile clients such as Avast Antivirus and Brazil-based cosmetic giant O Boticario. Mathrubootham and Krishnasamy worked with Zoho Corporation before founding FreshDesk.

"It is exciting to see Freshdesk's journey from a startup to 50,000 customers," said Kulkarni. "We were impressed by Freshdesk's innovative roadmap and that made it an easy decision to join them in their efforts to build out the future of customer collaboration.