French IT services giant Capgemini will expand its artificial intelligence (AI) capabilities with Microsoft Azure.
The solutions, embedded in the company’s AI portfolio, will also work on the existing solutions of operations intelligence and customer experience, an official statement said today.
Capgemini said the AI engineering would help in converting data into insights that would help enterprises make better decisions. The solutions would also be built to be delivered directly to applications and the end-users without the requirements of additional processes.
Capgemini said manufacturing companies would benefit from the autonomous nature of the solution that has been built based on Microsoft's Azure internet of things (IoT) platform.
“Our strategic partnership with Microsoft and the solutions we are jointly launching today are changing the game for organizations wanting to drastically accelerate the business outcomes of their AI initiatives deployed in the Microsoft Azure Cloud,” Anne-Laure Thieullent, AI and analytics group offer leader at Capgemini, said.
In terms of bettering the adaptability, visibility and predictability of enterprise processes, the Capgemini Intelligent Operations Platform would help in the aforementioned processes, as well as scale-up newer deployments at a faster pace, the company said.
Similarly for catering to the sales and marketing domains, the 'AI in customer experience services' within the solution Dynamics 365 for sales, Dynamic 365 for market insights and Dynamic 365 for customer services in the Azure bot framework would help enterprises to increase revenue, reduce complaints while improving end-user customer loyalty, CapGemini claimed.
Launch of an intelligent automation platform
Capgemini has also released the intelligent automation platform (CIAP) that would help enterprises deploy automation at scale.
The project has already been deployed and is supporting live projects across the globe, irrespective of the technology or the platform it is deployed on, the company said.
The CIAP would help in end-to-end integration and automation of different applications and business operations to enhance the speed of automation plans.
It will also complement Capgemini’s automation drive suite along with a resource pool known as the fast track hub that contains intelligent automation solutions and bots. Built to work on any cloud-based environments, CIAP can integrate with any managed services provider via the cloud.
“All-in-one intelligent automation platforms and their availability on the cloud are bringing new opportunities to the automation market,” Sarah Burnett, executive vice president and analyst at Everest Group, said. “They are helping enterprises automate any type of process, whether it handles structured or unstructured data, in business departments or in IT.”