US-based software services provider Amdocs has announced a partnership with Vodafone Idea (VIL) to consolidate the merged entity’s postpaid operations for retail and enterprise customers across mobile and fixed-line services.
Under the agreement, Idea postpaid customers will be migrated to Amdocs’ service monetisation software suite and smart operations (SmartOps) services, an official statement from Amdocs said. SmartOps has already been supporting Vodafone postpaid customers under a managed services model.
Kumar Mangalam Birla-owned Idea Cellular had merged with the Indian operations of Britain’s Vodafone Group last year in a deal worth $23 billion.
The migration of Idea’s postpaid customer base to Amdocs’ software will help Vodafone Idea streamline and further automate and digitalize postpaid operations across the merged entity, the statemented said.
The SmartOps services use automation and machine learning to enhance customer experiences and operational efficiencies, which enable customers to enjoy faster time to market and offers operational excellence across on-premise, cloud or hybrid environments.
“Our endeavour is to achieve faster synergies through digital transformation. Our renewed partnership with Amdocs will enable VIL to further modernise, automate, and digitise operations, resulting in the speedy introduction of new services, innovative price plans and bundling. This will help us provide a compelling digital experience and service quality, such as faster bill delivery and more accurate billing to our entire base of postpaid customers,” said Vishant Vora, chief technology officer, Vodafone Idea.
Amdocs, founded in 1982 by Morris Kahn, is a developer and provider of customer experience systems for communications, media and entertainment industries.
The services offered by Amdcos are a part of its industrial offering, AmdocsONE, which allows customers to accelerate their continuous digital transformation.
Earlier in the week, Amdocs had partnered with IT giant Microsoft to provide cloud solutions for communication service providers (CSPs).
In May, South Korea-based telephone company KT Corporation had partnered with Amdocs to launch and monetise innovative 5G services for end consumers and enterprises.