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Reliance Jio unveils AI-based video call assistant at IMC 2019

Reliance Jio unveils AI-based video call assistant at IMC 2019
Mukesh Ambani Photo Credit: Reuters

Mukesh Ambani-led Reliance Jio Infocomm (Jio) has rolled out its artificial intelligence (AI)-based video call bot that can be accessed via a 4G phone call without installing any other application.

The bot was unveiled during India Mobile Congress (IMC) 2019 in New Delhi on Monday. 

The new solution has been developed by Jio along with Reliance Industries’ US-based subsidiary Radisys, which offers open telecom solutions to service providers worldwide.

Jio’s video call assistant uses an AI-based platform to listen to customer’s questions and respond to them in the most appropriate way. The platform also comes with an auto-learning feature that helps improve the answering accuracy, Jio said in a statement. 

The new solution will reportedly help businesses by taking care of pain points like repetitive queries from customers and long call hold times. 

“Radisys is helping us make AI accessible for everyone so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IoT and open source architecture adoption,” said Mathew Oommen, president, Reliance Jio Infocomm.

The AI-based video call bot will come with multilingual capabilities to enable brands to communicate with customers in the language of their choice.

Reliance is looking to get a jumpstart in the automated customer support services market in India. The company claims that the Jio Bot Maker, a tool that accompanies the Jio Bot platform, aims to democratise AI by enabling small businesses to create their own AI-based bot with no-coding and with minimal effort.

Reliance Jio Infocomm Limited (Jio) is a subsidiary of Reliance Industries Limited (RIL).

The company had recently acquired a majority stake in AI-based conversational platform Haptik.

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