Multinational services company Accenture and technology firm SAP have joined hands to co-develop SAP Cloud for utilities solution to help companies manage business processes and customer experiences.
Earlier this year, both of the firms announced Project Elevate, a joint initiative to enhance customer experience with industry-specific solutions for SAP C/4HANA. Born under Project Elevate, SAP Cloud for Utilities will be an end-to-end integrated solution.
The solution is designed to be deployed in a cloud or hybrid environment to help utility companies automate sales processes, freeing up more resources to enhance customer experiences that can result in loyalty and revenue, according to a statement.
SAP Cloud for Utilities can reportedly incorporate intelligent technologies and real-time business insights, building extensive capabilities around marketing, service, commerce, product bundling, self-service, fulfillment of complex services and subscription billing for commodity and non-commodity products.
“Working with SAP and our utility industry co-innovation group to accelerate developing SAP’s cloud-based platform for utilities can enable our clients to better create new experiences for their customers while streamlining back office operations,” said Jean-Marc Ollagnier, group chief executive for Accenture’s Resources business.