Financial services firm Muthoot Pappachan Group, also known as Muthoot Blue, has signed on information technology services firm UST Global to digitally transform its business.
The transformation is expected to help the Muthoot Pappachan group to improve scalability, build quick and agile decision-making capability, increase productivity and cut costs, according to a statement.
Aliso Viejo, California and Thiruvananthapuram, Kerala-based UST Global will provide solutions including IT Infrastructure, gold loan platforms, new loan management system, CRM (customer relationship management), data warehouse and analytics.
“Digitalisation helps in detailed, sharp and intimate customer data, while improving efficiency and customer experience,” Thomas John Muthoot, chairman and managing director, Muthoot Pappachan Group said.
Muthoot Blue currently services over 100,000 customers every day at 4,200 fully owned branches through more than 26,000 employees.
“Digitalisation and IT modernisation will pave way not just for a stronger customer and user experience but also improve IT security and operations for Muthoot Pappachan group.” Gilroy Mathew, vice president, UST Global said.
UST Global recently opened its first Infinity Lab in South East Asia and its third delivery centre in Penang, Malaysia. The Penang lab is expected to help the company expand its presence in the region.
The digital transformation solutions provider has also announced it will expand its new Singapore office and plans to hire more than 100 employees over the next three years.