The cloud computing unit of technology giant Google and London-based accounting firm Deloitte are set to extend their global alliance to India to help enterprises in the country modernise and accelerate their adoption of cloud technology.
Under the partnership, the companies will build a virtual desktop infrastructure to help enterprises set up secure virtual workplaces with ready access to mission critical applications, as per a statement.
They also aim to improve the quality of customer service for their clients by creating an artificial intelligence (AI) contact centre that will have virtual agents converse naturally with humans and assist them with complex tasks, it said.
Additionally, Deloitte will enable Indian clients to access advanced workplace communication and collaboration by integrating the organisations with Google G Suite, which would also upgrade security at a time when most employees continue to work from home amid the Covid-19 crisis.
“Virtualisation of business operations has become crucial in the current times, as clients look to respond, recover and thrive in the post Covid-19 world order,” Romal Shetty, president of consulting for Deloitte India, said. Cloud would be a key enabler to catalyse business transformations in India, he added.
The companies have together built over 40 industry solutions on the Google Cloud Platform for companies in the financial services, retail, manufacturing, life sciences and healthcare sectors, the statement said.
“From remote teamwork and collaboration, managing customer experience and infrastructure in a secure manner, Deloitte and Google Cloud are working alongside clients to help them respond, recover and thrive in the new normal,” Karan Bajwa, managing director for Google Cloud India, said.