Infosys to help Resimac modernise systems, improve customer experience

Infosys to help Resimac modernise systems, improve customer experience
Photo Credit: Reuters
10 Nov, 2020

Information technology (IT) services giant Infosys will offer Australian non-bank lender Resimac end-to-end modernisation solutions and enable it to improve its customer experience services.

The New South Wales-based organisation will deploy digital SaaS banking platform Infosys Finacle to scale in Australia and New Zealand, and deliver personalised solutions to its customers in a cost effective manner, a statement said.

Infosys Finacle is a part of EdgeVerve Systems, which Infosys acquired in 2014. 

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The platform will help Rasimac create a comprehensive, flexible and integrated platform to develop products, open new accounts and manage payments and the entire loan servicing lifecycle. It will also enable Resimac’s clients to deliver self-service capabilities across multiple digital channels, the statement said.  

The Bengaluru headquartered firm will offer the solution in a public cloud architecture. Finacle’s integrated APIs will also help Resimac to collaborate better with its ecosystem partners, the statement said.

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“The Finacle Digital Banking SaaS model will allow Resimac to achieve the necessary agility as well as provide enhanced functionality and security to its customers,” Venkatramana Gosavi, senior vice president and global head of sales, Infosys Finacle, said.

Localised components of the SaaS solution, including 16 integration adapters, will help the financial firm establish integrations with allied service providers and other key partners, such as credit bureaus, digital payments providers and ATM providers.

Resimac employs over 250 people in Australia, New Zealand and the Philippines, with nearly $15 million worth of assets under management.