Bengaluru based information technology (IT) services major Infosys on Monday announced the implementation of SAP S/4 HANA for Irish global smart buildings solutions provider Johnson Controls.
The SAP S4 in the suite of ducted products by Johnson Controls would help the company to simplify warranty processes, better visibility into assets and hence have faster response rates to customers, the company said in a statement.
“Warranty management of assets in smart and healthy buildings are playing an increasingly important role at a process as well as operational level,” Krzysztof Soltan, vice president, information technology - building solutions North America and Global Retail at Johnson Controls said.
“We partnered with Infosys to create a solution for our customers with most relevant information through Johnson Controls OpenBlue digital platform,” added Soltan.
Openblue Digital is Johnson Controls flagship solution for collecting data from buildings through utilisation of artificial intelligence (AI) and Internet of Things (IoT) solutions.
As part of the process, Infosys replaced the company’s legacy systems with a warranty platform solution, which utilises UI/UX technologies such as SAP Fiori along with SAP S/4 HANA.
SAP Fiori refers to a set of new applications from SAP that addresses frequently used SAP functions such as self-service tasks, information lookups and workflow approvals.
“Through this transformation journey, we will also help Johnson Controls develop digital strategies for warranty processes. With a comprehensive warranty solution, Johnson Controls will be able to provide digital consumers with a superior after-sales experience,” Jasmeet Singh, Executive Vice President and Global Head of Manufacturing, Infosys said.
Infosys said that the solution would offer a digital-first experience for both B2B and B2C customers while supporting equipment integration and warranty claims on finished products.