HCL, top insurer Munich Re pact digital workplace deal

HCL Technologies on Monday said it has signed a deal with one of world’s top two reinsurance companies, Munich Re, to create a next generation digital workplace for its workforce.

The Noida-based software services provider had earlier worked on the German insurer’s digital transformation strategy.

Building on it, the latest pact will modernise and standardise workplace services for over 16,000 employees in 40 countries.

HCL will adopt a “glocal” strategy to support Munich Re’s global workforce in multiple languages, including German, Spanish and Mandarin, from near-shore locations, as per a statement.

HCL will also implement a highly personalised service desk solution and leverage the power of automation and self-service capabilities to improve efficiency and enhance employee user experiences, it said.

“The last 12 months have triggered the biggest change in how companies empower and support their employees. Now, user experience transformation has become a strategic priority to us,” Robin Johnson, group chief information officer (CIO) at Munich Re, said.

HCL will deploy its Fluid Workplace Solution offering to Munich Re.

Additionally, its WorkBlaze solution will provide predictive analytics and artificial intelligence for information technology operations capabilities.

“We’ve already achieved significant success with Munich Re in modernising its applications and supporting its core insurance platforms.

This alliance also represents another significant stride in HCL’s growth in Germany, where we continue to invest in expanding our footprint and developing new solutions to support our clients,” Rahul Singh, president of HCL’s Financial Services, said.

Earlier this month, HCL launched a digital workplace solution, called the ‘AI-Driven and Automation-Powered Employee Experience’ (AEX), to cater to the burgeoning hybrid work culture across enterprises.

Founded in 1880, Munich Re provides insurance to insurance companies. Reinsurers such as it and 1863 founded Swiss Re, another of the world’s top two players, protect insurance companies against losses related to catastrophic risks such as hurricanes or the financial crisis of 2007 and 2008.