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Infosys’ EdgeVerve unveils AssistEdge 19.0 to power large process automation programs

Infosys’ EdgeVerve unveils AssistEdge 19.0 to power large process automation programs
Photo Credit: Reuters
15 Sep, 2021

EdgeVerve Systems, a wholly-owned subsidiary of Infosys Ltd, has rolled out the latest version of its automation platform AssistEdge 19.0, to support and scale large process automation programs for global enterprises. 

“Enterprises can now get empowered with granular process visibility and sophisticated orchestration capabilities to seamlessly integrate bots, human experts, and AI technologies to meet key business objectives,” Infosys said.    

While intelligent automation is fast becoming a catalyst in architecting the future of enterprise, it is believed that the real benefits accrue only when intelligent automation is adopted at scale. As enterprises move along the automation maturity curve, many consistent barriers arising from disconnected automation implementation, continue to hold them back from adopting automation at scale.   

To derive sustainable value, organizations need to build capabilities to deliver personalized customer journeys on a foundation of hyper-efficient execution. This would reshape the enterprise to tap human expertise for empathy and innovation, while leveraging bots for productivity and quality.   

Infosys said AssistEdge 19.0 provides enterprises the opportunity to connect with people, process, and data that will benefit enterprises in many ways.   

“The next frontier in digital transformation will be achieved by integrating business processes across multiple business units. AssistEdge 19.0, a platform best suited for large enterprises, will champion this shift by connecting people, process, data across business units, with insight led decision-making”, said Sateesh Seetharamiah, chief business officer and global head, Edge Products, EdgeVerve Systems.