Over 90% feel e-comm should be technologically driven to meet needs: Report

About 93% people believe that e-commerce space needs to be technologically driven to meet their needs, while 68% said that tech-enabled logistics are essential for a futuristic world, according to a new report by FedEx.  

The study titled ‘Future is now’ finds that 60% of the respondents believe that their daily shopping experience has changed as compared to a decade ago, while 34% felt that tech-based logistics will be the backbone of the future.   

The report further said that over the last year the Indian e-commerce sector has shifted from using e-commerce for purchasing lifestyle goods, but now the scenario shows that customers shop online for groceries, medication and other essentials.   

“Further progress in blockchain, IoT, automation and robotics is not only going to lead the way for the logistics industry, but all industries in the future,” said Mohamad Sayegh, Vice President, India Operations for FedEx Express.   

The shift in consumer behaviour has also altered global supply chains and logistics operations, the report said.   

Also read: https://www.techcircle.in/2021/01/06/outlook-2021-merchant-commerce-trends-ahead/

The study that was conducted on more than 4,000 respondents across 18 cities in India showed that many believed that technology enabled changes in healthcare, logistics and banking and finance would be the drivers in shaping the cities of the future.   

About 91% of those polled in the survey believed that organisations, communities and individuals who adopted change are better equipped to navigate future challenges.   

A HERE Technologies report on July 15 this year showed that a third of logistics companies in APAC were considering IoT, warehouse automation and electric vehicles as key investment areas for the next two years.