Lenovo has introduced two tiers of managed information technology (IT) services under its Lenovo Managed Services portfolio, for Microsoft 365 enterprise users. The two tiers are designed to help small and medium businesses (SMBs) outsource their IT support and service requirements, through Lenovo.
The two tiers under the Microsoft 365-based Lenovo Managed Services programme include CSP (cloud service provider) managed services, and Endpoint managed services. With the CSP tier, Lenovo will handle account onboarding, cloud migration of all Microsoft 365 accounts and account data held under a single company, and configure, apply and maintain requisite IT settings across various Microsoft 365 products such as Outlook and Teams, the company said in a release.
The Endpoint tier for the service, which targets SMBs, also includes additional security management as well as enhanced customer support from Lenovo. This will also include access to Lenovo’s own Endpoint 360-degree Dashboard to monitor all accounts, operations and services under a company’s Microsoft 365 umbrella.
The company claimed that the tier will also include ‘premium’ Lenovo support, care and ‘VIP’ support services. Furthermore, enterprises subscribing to the Lenovo Managed Services Endpoint tier will also have access to the company’s accidental damage protection cover for its PCs.
Farhana Haque, country head of devices at Microsoft India, said, “With Microsoft Endpoint Manager at its core and powered by Microsoft 365, Lenovo’s Managed Services will help SMBs to leverage the power of the Intelligent Cloud and Intelligent Edge.”
The managed services tiers squarely target SMBs in India, and have already been introduced to businesses using Microsoft 365 as their enterprise suite across India. The services seek to help SMBs migrate to cloud platforms with their services, without adding the burden of significant IT investments in order to facilitate such a transition.