Tata Consultancy Services Ltd (TCS) has been selected by the Ministry of External Affairs (MEA), government of India, for implementing the second phase of the passport seva program, the country’s largest mission-critical e-governance program till date, following its successful implementation of the first phase, the company said.
Launched in 2008, the passport seva program saw TCS transforming the delivery of passport-related services, digitizing the processes, and setting global benchmarks in timeliness, transparency, and reliability.
In the next phase of the program, TCS will refresh existing facilities and systems, and develop innovative new solutions to enable the issuance of e-passports and further enhance the citizen experience using technologies such as biometrics, artificial intelligence, advance data analytics, chatbots, auto-response, natural language processing, and the cloud.
“TCS has been playing a vital role in building a Digital India, driving transformation programs of national importance. Our partnership with MEA over the last decade has become a benchmark in public-private partnership for citizen services," said Tej Bhatla, business unit head, Public Sector, TCS.
"We are pleased to be selected for the next phase of the Passport Seva Program and look forward to driving further innovations and improving citizen experiences using our contextual knowledge and digital technologies,” he added.