EdTech firm Unacademy has introduced a three-tiered redressal system that will address the grievances related to content on its platform, conduct of educators as well as consumer complaints. Named as the Unacademy Grievance Redressal Council (UGRC), the system will be open for everyone, irrespective of whether they are paid subscribers, learners accessing free content or general users.
“Being in the education space, we understand the far-reaching impact we have on the nation’s progress, and so with UGRC, we aim to set the governance benchmark even higher by expanding its scope significantly,” said Gaurav Munjal, Co-Founder and CEO, Unacademy Group.
An internal redressal panel consisting of members from various functions, and headed by a Senior Unacademy Executive, will be set up under UGRC to decide on escalations, take remedial steps, and communicate effectively with complainants, the Bengaluru-based firm said in a statement.
The council will be chaired by senior academician Dr. Rajan Saxena, who would be responsible for setting the direction of UGRC, ensuring adherence to set rules, and representing UGRC in relevant forums, the statement read.
“As the industry grows further, it is important to put in place the right governance mechanisms to safeguard stakeholder interests. With UGRC, Unacademy is setting the benchmark and taking a very forward-looking step in this direction,” said Saxena.