VFS Global, the world's largest outsourcing and technology services specialist for governments and diplomatic missions, announced the appointment of Aditya Arora as its Chief Operating Officer (COO).
Arora will be responsible for managing the company’s global operations, focusing especially on developing greater efficiencies and synergies across all its services and products for applicants and client governments. He will be responsible for the transformation of systems and processes through increased technology leverage.
He will also play a role in the overall strategic direction of the company as a member of VFS Global’s Executive Board and reports to Zubin Karkaria, Founder and Chief Executive Officer of VFS Global.
In a career spanning over 26 years, Arora spent over two decades in the outsourcing industry. He has set up several large businesses with cross-cultural teams, across multiple verticals, leading business and transformational practices, operational excellence, as well as governance and regulatory compliances.
Before joining VFS Global, he was the CEO of Teleperformance India — where he led over a 75,000-member workforce and managed one of the most profitable businesses from the Teleperformance group. Prior to that, he worked with Bank of America, CitiFinancial and Genpact.
VFS, as a company has completed two decades of operations last year. The company also said that its core visa services business, and allied businesses like passport and consular services, eVisa and Identity and Citizen services, will now be led by Jiten Vyas, Chief Commercial Officer. Vyas has been with the company since 2003 and is part of the Executive Board. He will also report to Karkaria and will additionally take care of the company’s strategic M&A business.
Arora said, “VFS Global is a shining example of how a visionary idea can be translated into a global enterprise through strong customer orientation, service innovation, and dedication to business excellence. I am excited to work with this outstanding team to build upon this legacy and shape its new growth phase.”