EPISODE 2: CXO Connect Program: The New Flywheel: Product-Led Growth + Ecosystem-Led Growth

The rapid transformations, the sudden influx of new technologies, and rising customer expectations have created uncharted waters for business. Shift to intelligence thinking. Technology augmenting processes and behavior. Rippled commerce. More than ever, business relationships have been changed—enterprises have understood the need for strategic partnerships with large technology providers.

The fracture point is how technology providers can best win the battle for partner mindshare. How can they develop & deliver both technical and business value to customers? How can they become customer delight? The answer is— through open source, non-rigid, and non-proprietary framework! But why?

The second edition of the Red Hat CXO Connect Program in association with Mint and TechCircle is the answer to the same. This episode uncovers why the ecosystem is essential today more than ever and how Red Hat is helping customers implement open hybrid and TCS verdict on transformation & partnership for customer success. Our guest speakers are Rajesh Chowdhari, Sales Head, TCS, Ritesh Syal, Head & Director Sales, Red Hat, and Shalil Gupta, CBO, Mosaic Digital, An HT Media Company.

The interview was a pool of knowledge build-up around the tracks like the partnership is the future & fundamental resource to delight customers and achieve success in this hyperconnected world. It also unlocked key growth drivers for next-gen businesses.

Said Rajesh Chowdhari, “Top 4 drivers for business transformation: Scale, Reach, Resilience, and Innovation. Scale = flexibility, open standards, non-proprietary framework, and next-gen architecture. Contextual Knowledge about the Customer and their business environment is very important to drive successful transformations "

Rajesh Chowdhari further elucidated, “A single-point solution doesn't work anymore. It's time to bring in technology innovation, process

innovation, and flexibility. Today, it's all about how you are creating a new capability and a new business for the customer. Alliances and strategic relationships with a partner ecosystem are more critical."

Said Ritesh Syal, “Digital transformation has accelerated businesses vastly. In a world of increasing complexity, the businesses get characterized by higher data volumes, faster business cycles, and demanding customers.” He further elucidated, “The need for change is directly proportional to 3 traits—type of partnership you are choosing; type of ecosystem you are working; and how you are delivering the solution to the end customer.”

In the context of how Red Hat is helping customers implement open hybrid, Ritesh Syal iterated—We enable flexibility, choice control, security, and agility for thriving business. We help enterprises develop a strong team to build and deploy modern applications. We provide management tools to orchestrate workflows and automation tools to simplify day-to-day operations.

Summarizing the discussion, said Shalil Gupta, “Customer expectations have changed. Partnership and co-innovation with customers are the way forward. Key growth drivers for next-gen businesses are Real-time supply chain, Data & Analytics, and Platform- orientation.

Watch the entire clip to get complete insights.

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