Infosys launches Agentic AI Foundry to speed up enterprise deployment

Indian IT major Infosys on Wednesday launched the Infosys Agentic AI Foundry, a comprehensive solution within Infosys Topaz, designed to accelerate enterprise AI agent development and deployment. The platform features a repository of pre-built horizontal and vertical agents, enabling organisations to develop, customise, and integrate AI solutions across their ecosystems.

The Foundry has demonstrated significant results, including helping a technology company reduce support resolution times by 50% and enhance CSAT by 24%. Internally, Infosys has implemented the technology in its finance team, improving productivity by over 50% through a multi-agent invoice automation solution.

“At Infosys, we believe the future of innovation lies in harnessing the power of AI responsibly and effectively. Infosys Agentic AI Foundry is a game-changer in enterprise transformation,” said Balakrishna D. R. (Bali), EVP and Global Services Head, AI and Industry Verticals at Infosys.
For instance, the company has deployed a multi-agent invoice automation solution in its finance team, improving productivity by over 50% and delivering significant cost savings.

The solution further offers an open architecture to avoid technology lock-in, ensuring enterprises can adopt AI responsibly while remaining adaptable to future advancements

“The line between human capabilities and AI-powered software is rapidly blurring. Infosys’ approach to Agentic AI is a critical move to support enterprises under pressure to embed these capabilities into their experiences,” added Phil Fersht, CEO of HFS Research.
Infosys also cited deployments at client organisations, such as a deep research agent reducing support resolution times by 50% and AI-powered audit agents enhancing financial record integrity.

Research indicates that prioritising core, transformational AI use cases increases the likelihood of achieving business objectives. Effective change management and employee training can further enhance AI deployment success rates by up to 18 percentage points.
Fersht concluded that the new initiative aligns with Infosys’ AI-first strategy, promising cost efficiency, innovation, and seamless adoption of AI technologies.