First Citizens BancShares expands India operations with new Bengaluru office

First Citizens BancShares, Inc., one of the top 20 banks in the United States, has strengthened its presence in India through the expansion of its Global Capability Centre (GCC) with the opening of a new office in Bengaluru. The move underlines India’s growing importance as a strategic hub for global enterprise operations.

The new facility, operated by First Citizens India, a wholly owned subsidiary of First Citizens BancShares, supports a broad range of functions including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. The expansion aligns with the bank’s ongoing investment in digital transformation and operational resilience, aiming to better serve evolving client needs.

With over $200 billion in assets and more than 17,000 associates worldwide, First Citizens Bank continues to deepen its international footprint. The Bengaluru expansion enhances the bank’s ability to leverage India’s skilled talent pool while fostering a high-performing, cross-functional working environment.

Jeff Ward, Chief Strategy Officer at First Citizens Bank, who is currently in India to mark the office opening, said, “Our decision to expand our footprint in the established hub of Bengaluru allows us to strategically leverage the country’s vast talent pool and directly support the long-term commitment to our enterprise vision.”

The bank has built a reputation for financial stability and long-term strategic planning. First Citizens India plays a key role in carrying forward the bank’s relationship-driven, client-centric approach.

Satya Prakash Ranjan, Country Head and Head of Technology at First Citizens India, noted, “As we continue to modernise and scale the bank’s technology platforms, this facility and our local team give us the flexibility and environment needed to deliver enterprise-grade solutions across a variety of functions. We are hiring and welcome new colleagues to join us in delivering solutions rooted in the bank’s values of client-first service, excellence, empathy, respect, and innovation.”

The new office is designed to foster collaboration and continuous learning in a digitally advanced environment, supporting the career growth of its workforce while enhancing the bank’s global operations.

India's GCC ecosystem stands on the brink of unparalleled growth. The segment is projected to become a $100 billion industry by 2030, employing over 2.5 million professionals, according to IT apex body Nasscom. India currently has over 1,700 GCCs. These centres collectively generate around $64.6 billion in annual revenue while employing 1.9 million professionals across diverse operational areas.