New Zealand’s Dunedin City Council taps HCLTech for digital overhaul

Indian IT services firm HCL Technologies on Thursday signed a 10-year strategic partnership with New Zealand's Dunedin City Council (DCC) to modernise and manage its IT services, aiming to improve services and better engage with the community.

The agreement will see HCLTech overhaul the council’s IT operations, including cybersecurity, cloud services, network management, and IT asset tracking. The upgrades are designed to make systems more secure, flexible, and efficient. Council staff will benefit from new tools, including user-friendly digital platforms, self-service options rolled out in stages, and responsive on-site support. These changes are expected to streamline internal processes and make digital services quicker and easier for residents to use.

HCLTech will also introduce advanced automation and Artificial Intelligence (AI) to handle routine tasks, minimise system downtime, and provide round-the-clock virtual support for users.

“This partnership aligns with our five-year IT strategy and follows a thorough selection process,” said Robert West, DCC’s General Manager of Corporate Services. “HCLTech has a strong track record in delivering modern IT solutions for public services.”

In a separate development, HCLTech recently expanded its ongoing collaboration with Equinor, a major European energy company focused on renewable and low-carbon projects. The extended partnership will support Equinor’s digital transformation, including moving operations to the cloud, improving cybersecurity, and enhancing network performance. HCLTech will also introduce automation and technologies like augmented reality to improve the workplace experience for Equinor’s staff.