Intellect Design Arena signs deal with Canadian bank for digital services

Intellect Design Arena, a financial technology firm, has entered into an agreement with a Canadian multinational bank to support its global deposit growth plans.

The deal will see Intellect’s core banking platform, eMACH.ai, deployed to provide digital banking services across multiple devices. The platform allows customers to begin banking tasks on one device and complete them on another, simplifying processes like new account sign-ups, which can now be completed in about three minutes. Other features include self-service tools for transfers, bill payments, and viewing statements, as well as chatbots and social banking options. The platform also supports environmentally friendly practices by reducing paperwork and is designed to offer inclusive access, with Arabic as its primary interface language.

This will be Intellect's first implementation of its eMACH.ai Core Banking platform in the United States, covering the bank’s Corporate and Investment Banking operations. The rollout is expected to expand to regions in Europe and Asia.

According to the company, the platform's cloud-based and API-first design will help the bank quickly introduce personalised services in new markets, improve customer experiences with AI-based tools, and reduce operational costs through integration and automation.

Manish Maakan, CEO of Intellect Wholesale Banking, said, “This is not just a technology replacement exercise, but a strategic move to reimagine how the bank grows deposits, scales globally, and serves clients in the digital age.”

The partnership also signals a broader shift – the rising relevance of deep-tech players from the East who are bringing agility, innovation, and execution certainty to the world's most respected banks, he added.

In a separate development earlier this month, Faisal Islamic Bank of Egypt partnered with Intellect Design Arena to modernise its retail banking services. The bank is adopting the eMACH.ai Digital Engagement Platform to replace its older systems and provide a more streamlined and customer-focused digital experience. The move supports the bank’s aim to strengthen its Islamic finance offerings and expand its regional and international footprint.