Cyient, Zinier partner to support digital transformation in field services

Cyient Limited and Zinier have announced a strategic partnership aimed at supporting field service transformation across asset-heavy sectors such as telecommunications, utilities, and energy. The collaboration brings together Cyient’s experience in systems integration and field service consulting with Zinier’s AI-driven field service management platform.

Zinier’s software allows for intelligent scheduling, mobile-first task execution, predictive maintenance, and workflow customisation without the need for coding. Cyient contributes decades of industry expertise in integrating technologies such as GIS, ERP, EAM, and IoT into field operations. Together, the companies intend to help businesses improve service delivery, reduce operational delays, and scale digital solutions more efficiently.

The partnership will focus on delivering full-scale field service modernisation, including process planning, data preparation, system deployment, and post-launch support. By addressing both the technical and strategic aspects of field service management, the two companies aim to offer businesses faster implementation and improved performance in critical infrastructure sectors.

Prateek Chakravarty, Chief Executive of Zinier, said the collaboration is key to the company’s global expansion, particularly in Europe, the Middle East, and Asia-Pacific. He noted that Cyient’s knowledge of local markets and industries will contribute to more efficient and effective rollouts of the platform.

Prabhakar Shetty, Senior Vice President at Cyient, said combining Zinier’s automation tools with Cyient’s sector expertise would help businesses modernise their field services in a way that is both scalable and responsive to industry needs.  

Founded in 1991 and listed on the NSE, Cyient serves over 300 global customers, including 30% of the top 100 global innovators.