Poonawalla Fincorp deploys new AI solutions in operations and finance

Poonawalla Fincorp Limited (PFL), a non-banking finance company (NBFC) promoted by the Cyrus Poonawalla Group, on Thursday, announced the deployment of four Artificial Intelligence (AI)-led solutions, comprising one Agentic AI solution and three AI-powered systems, as part of its enterprise-wide digital transformation journey.

The Pune-headquartered firm has implemented several AI-driven solutions to enhance efficiency and scalability across its operations, including an agentic AI-powered data quality index (DQI), an infrastructure management solution, a financial intelligence "fin-bot," and an AI-led invoice management system. These initiatives aim to embed intelligence into the company's operations for faster decisions, sharper insights, and stronger outcomes.

Arvind Kapil, Managing Director & CEO of Poonawalla Fincorp, said that the company is building a long-term capability across the organisation, grounded in responsible use and real business relevance. “We aim to embed intelligence into the very fabric of how we operate, enabling faster decisions, sharper insights, and stronger outcomes, which is not just digitally enabled, but fundamentally future-ready,” he said.

In April, Pune-headquartered firm implemented an AI-powered debt management platform to streamline its collection processes. The new technology features an autonomous engine that analyses customer interaction data across digital communications, telecalling, and field operations. It employs over 100 micro-strategies, which streamlines collection processes with an autonomous engine analysing customer interaction data and employing tailored micro-strategies, reducing manual effort by 4-5 days.

The firm that employs approximately 3,590 people also automated its channel allocation process, reducing the engagement time with customers post-delinquency from 3-4 days to under three hours and implemented AI and machine learning predictive models for sharper risk assessment. GenAI-enabled automated call audit capabilities monitor collection agents' interactions for governance compliance, boosting efficiency.

In March, Poonawalla Fincorp partnered with IIT Bombay to develop an underwriting solution automating and streamlining credit evaluation, aiming to increase credit managers' productivity by 40% in retail lending. A February partnership with ServiceNow introduced AI-powered solutions for audit and governance to improve efficiency, automation, and compliance. AI has also been integrated into HR processes for risk management and improved hiring accuracy.

Poonawalla Fincorp also offers loan products like pre-owned car finance, personal loans, and business loans that operate across 18 states and two Union Territories, and reported a net profit of ₹63 crore for Q1 FY26, a 78.5% YoY decrease due to rising operating expenses. However, net interest income rose to ₹639 crore, and assets under management increased 53% YoY to ₹41,273 crore. Revenue from operations also increased over 27% YoY to ₹1,166.27 crore as of June 30.