MERGEN launches ServiceNow CoE in Hyderabad to expand AI, automation services

MERGEN, a digital solutions provider specializing in enterprise automation, has opened a new ServiceNow Center of Excellence (CoE) in Hyderabad. MERGEN’s new facility is part of its plan to expand digital workflow and automation services, with a total investment of $1 million and a goal to double its current talent pool by early 2026.

The CoE is located at MERGEN’s Global Delivery Center and currently accommodates over 50 ServiceNow professionals. The facility has space for 150 seats and an additional 8,000 square feet reserved for future expansion. MERGEN has already invested $500,000, with plans to invest an additional $500,000.

The center will focus on delivering digital workflow solutions using the Now Platform. It is expected to generate more than 50 new roles in artificial intelligence and workflow automation over the next year. MERGEN aims to use the center to speed up project execution, support entry into new industry sectors, and expand its pool of certified professionals.

The new facility will support both new and existing clients by offering implementation and managed services across ServiceNow’s platform. This includes modules like IT Operations Management (ITOM), Customer Service Management (CSM), Integrated Risk Management (IRM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), and AIOps.

The CoE will also deliver industry-specific solutions such as Field Service Management (FSM), ERP modernization, and other sector-focused modules. It is expected to help enterprises adopt and scale AI-driven workflow solutions to improve operations.

Mahanth Mallikarjuna, Founder & CEO, MERGEN, said , “The launch of our Center of Excellence for ServiceNow strengthens our commitment to delivering greater execution speed, operational efficiency, and business value for our growing client base. The CoE will focus on building industry-specific solutions, accelerating project execution through low-code and AIOps capabilities, expanding into new verticals, and growing our certified talent pool to support evolving client needs."