Availity to expand India operations, triple headcount by 2026

US-based healthcare IT firm Availity announced on Thursday that it is expanding its India operations by opening a 54,000-square-foot facility in Bengaluru, India. The expansion comes with a fresh investment of $4.3 million, marking a significant step in the evolution of Availity’s India Global Capability Centre (GCC) from a primarily product support function to a technology and innovation hub meant to power the future of healthcare transactions across America.

The healthcare IT firm will also more than triple its staff at its India tech centre by the end of 2026, as it aims to address cost pressures in the US healthcare system and expand its tech capabilities in India, according to a statement. The company will widen its Bengaluru capability centre, targeting headcount growth to 400 from 250 by end-2025, and to 800 by the end of 2026.

Through the expansion, the company plans to continue scaling its talent base, focusing on roles across technology, product, operations, and corporate functions, including specialisations in Product Engineering, Cybersecurity, Cloud Engineering, and Data Engineering.

"Healthcare delivery is complex, but Availity’s India GCC helps simplify it by engineering secure, scalable technology solutions that reduce friction across the USA’s healthcare ecosystem,” said Vybhava Srinivasan, Managing Director of Availity India. “This new facility reflects our long-term vision for Availity India as a core contributor to our global capabilities.”

The company further said that the expansion will strengthen Availity’s cloud-first technology platform, which maximises efficiency, cybersecurity and resiliency through responsible use of AI, data-driven insights, extensive partnerships and a diversified product portfolio. 

Availity connects with more than 95% of payers, over three million providers, and more than 2,000 trading partners in the United States. With the opening of its new facility, India will serve as an important technology hub supporting these global operations.

Notably, Availity’s India GCC develops secure and scalable technology solutions designed to improve efficiency and reduce process complexities within the USA’s healthcare ecosystem. The centre works closely with global teams to enhance platform capabilities, introduce new products, and support initiatives that address emerging needs in healthcare technology.

 “As the healthcare industry evolves, our ability to tap into global talent and bring new capabilities to market faster is more critical than ever,” said Sean Keneally, Chief Operating Officer at Availity.

India is experiencing a significant rise in Global Capability Centres (GCCs) within the healthcare and life sciences sector, transforming the landscape from back-office operations to innovation hubs. These GCCs, primarily located in cities like Bengaluru, Hyderabad, Delhi NCR, and Mumbai, are driving advancements in drug development, clinical trials, and supply chain management by leveraging cutting-edge technologies like AI, machine learning, and blockchain.

With global players like Optum, Carelon, Siemens, Sanofi, Pfizer, Takeda, Eli Lilly, Novartis, and now Availity setting up GCCs in India, the country’s healthcare GCC market, as per Nasscom estimates, is expected to grow significantly, with projections exceeding $100 billion by 2030, including expansions into Tier-2 cities.