TCS, Google Cloud to drive AI-led innovation in financial sector

India's largest IT services firm, Tata Consultancy Services (TCS), on Friday said that it has launched a Google Cloud Gemini Experience Centre at its BFSI Innovation Lab in Bengaluru. This centre will enable financial institutions to explore AI capabilities, co-create solutions, and prototype applications by combining TCS' industry expertise with Google Cloud's technologies.

Expanding its decade-long partnership, TCS and Google Cloud are collaborating to develop AI-powered solutions that enhance agility, compliance, personalisation, and efficiency within the BFSI sector. The centre allows customers to utilise Google's Gemini models and Agentspace technologies alongside TCS' AI platforms.

Victor Morales (VP, Global System Integrators Partnerships, Google Cloud) said that by integrating Google Cloud's technology with TCS' industry expertise, the companies are aiming to help BFSI clients accelerate digital transformation, improve customer experiences, and increase operational efficiency using AI solutions.

Krishna Mohan, Vice President and Global Head, Cloud Unit, TCS, added that the partnership will also help BFSI organisations to shorten delivery cycles and reimagine customer experiences. 

“Through the Centre’s rapid prototyping capabilities, we are enabling clients to move from legacy limitations to cloud-enabled possibilities delivered at scale and speed for successful AI-led IT transformation,” said Mohan.  

The partnership aims to accelerate digitisation and intelligent automation for financial institutions through Agentic AI, offering benefits like AI-powered contact centre agents and streamlined software development. The collaboration further provides a platform for BFSI enterprises to innovate and adopt advanced AI, integrating human expertise with AI agents to deliver solutions across customer service, decision-making, and operations.

The centre also provides access to the TCS BaNCS suite on Google Cloud, facilitating integrated banking decisions and personalised customer experiences. TCS and Google plan to extend these AI-powered offerings to other TCS innovation labs globally, starting with TCS Pace Port™ London.

This year, TCS received five Google Cloud Partner of the Year awards. TCS partners with leading global BFSI clients, leveraging its expertise to build profitable businesses and deliver personalised omnichannel experiences.

Last month, TCS announced that its Q1 FY26 growth was driven by Artificial Intelligence (AI) and data, TCS Interactive, and cybersecurity, as clients focused on scaling AI, transforming contact centres, optimising costs, and improving cyber defenses.

The IT services company reported a consolidated net profit of ₹12,760 crore for Q1 FY26, a 4.38% increase from ₹12,224 crore in Q4 FY25. Consolidated revenue, however, decreased by 1.6% to ₹63,437 crore from ₹64,479 crore in the previous quarter, or 0.6% to $7,421 million from $7,465 million in dollar terms.