Punjab National Bank taps TCIL to modernise IT Infrastructure

Telecommunications Consultants India Ltd (TCIL), a Government of India enterprise under the Ministry of Communications, has signed a Memorandum of Understanding (MoU) with Punjab National Bank (PNB) to bolster the bank’s digital transformation and IT infrastructure.

The agreement was formalised at TCIL’s headquarters in New Delhi, with senior leadership from both organisations in attendance. TCIL was represented by Chairman and Managing Director Sanjeev Kumar, while PNB’s delegation was led by General Manager Manish Agrawal.

As part of the collaboration, TCIL will offer consultancy, project management, and turnkey implementation services to support large-scale digital initiatives at PNB. The partnership aims to strengthen the bank’s digital backbone, enhance operational resilience, and improve customer experience with secure, scalable, and compliant IT solutions.

Key focus areas include end-to-end Request for Proposal (RFP) lifecycle management, system integration, IT infrastructure deployment, and implementation of regulatory-aligned technologies. TCIL will serve as Project Management Consultant (PMC) or Project Implementing Agency (PIA), depending on project scope and requirements.

“This partnership underscores TCIL’s position as a trusted technology partner for leading institutions,” said Sanjeev Kumar, CMD, TCIL. “Our expertise in consultancy, procurement, and turnkey execution will support PNB’s IT transformation journey.”
Manish Agrawal, GM, PNB, added: “This MoU marks a pivotal step in PNB’s digital roadmap. TCIL’s technical acumen will help us accelerate modernisation and offer innovative banking solutions across India.”

The initiative aligns with the Government of India’s Digital India mission and is expected to improve the speed, reliability, and security of PNB’s digital services while advancing the overall digital banking ecosystem.

PNB has undergone a substantial digital transformation in recent years to modernise and streamline its services. Over the last two years, it has introduced more than 70 digital journeys. One notable achievement includes its pre-approved Personal Loan (PAPL) service, leading to a multi-fold increase in business. By optimising the process from seven or eight clicks down to just four and eliminating unnecessary paperwork, we’ve significantly improved the user experience.

Another milestone is its introduction of the One-Time Settlement (EOTS) service, which allows customers to settle loans digitally without having to visit a branch, enhancing both convenience and efficiency..