Cisco to expand Webex calling presence via dedicated data centres in India

U.S.-based IT networking and security firm Cisco, on Wednesday, announced a major expansion of its Webex collaboration suite in India with plans to establish dedicated data centres for Webex Calling in Mumbai and Chennai, alongside the launch of Webex Contact Centre services in the country. The move, according to the company, is part of its commitment to strengthening its presence in India’s fast-evolving cloud and collaboration market, while meeting local compliance requirements.

As hybrid workplaces gain traction, the demand for secure, scalable, and regulation-compliant collaboration solutions has surged. Cisco’s latest investment is aimed at enabling both Indian enterprises and multinational corporations with operations in the country to adopt cloud-based calling and customer engagement solutions with greater flexibility, enhanced security, and improved user experience.

With the new data centres, Webex Calling users in India will be able to connect to the Public Switched Telephone Network (PSTN) through licensed Telecommunications Services Providers (TSPs). Cloud PSTN integration will be offered in partnership with providers such as Airtel and Tata Teleservices, enabling businesses to retain existing numbers when moving from on-premise systems to cloud-based services. Customers are expected to benefit from faster provisioning, reduced infrastructure costs, accelerated cloud adoption, and the ability to scale rapidly.

In addition, Cisco is introducing Webex Calling Customer Assist in India. This AI-powered feature will allow any employee to deliver real-time support and assistance to customers directly from the Webex app, further blurring the lines between internal collaboration and external customer engagement.

Looking ahead to Q2 of calendar year 2026, Cisco plans to roll out Webex Contact Centre services hosted in its Mumbai data centre. The cloud-native solution will provide Indian enterprises with a secure and high-performance contact centre platform, powered by AI-driven features such as intelligent assistants, natural language voice interactions, real-time intent fulfilment, and advanced workforce optimisation tools. Seamless integration across digital channels and campaign management capabilities will allow businesses to enhance both agent efficiency and customer experience.

Daisy Chittilapilly, President, Cisco India & SAARC, said, “As Indian enterprises accelerate their journey to cloud collaboration and AI-powered customer experiences, Cisco is committed to enabling that shift with a secure, scalable and future-ready collaboration platform. With the expansion of Webex Calling and Webex Contact Centre, our customers will be able to access an intelligent calling experience from our data centres in India that aligns with the regulatory environment, while enjoying the best of Webex innovation.”

By strengthening its India infrastructure and infusing AI into its offerings, Cisco said, it aims to address the country’s growing need for reliable, compliant, and high-quality collaboration solutions. This continues the company’s investment in India's cloud collaboration market after a 2022 investment to localise Webex, when Cisco estimated a $250M hybrid work market by 2025 and cut Webex pricing by over 50%.