Poonawalla Fincorp expands AI adoption with new enterprise solutions

Poonawalla Fincorp Limited (PFL), a non-banking financial company (NBFC) under the Cyrus Poonawalla Group, has introduced five new artificial intelligence (AI) solutions as part of its ongoing digital transformation. The new deployments are focused on human resources, governance, and compliance functions.

The company has rolled out an Early Warning System (EWS) for workforce risk management, a Travel Bot for travel automation, RegIntel for compliance intelligence, an Employee Relations (ER) Governance Tool, and an AI-based Suspicious Transaction Reporting (STR) system to strengthen anti-money laundering processes.

The STR system uses machine learning to reduce false alerts in transaction monitoring, allowing compliance teams to focus on genuine risks and improve the accuracy of regulatory reporting. RegIntel functions as an AI-driven compliance assistant that provides employees with quick and accurate responses on policy and regulation-related queries. It also updates automatically as new regulations emerge.

The Early Warning System uses advanced machine learning models to identify employees at risk of attrition and the factors behind it. This enables data-driven retention strategies that align with company goals. The ER Governance Tool helps manage employee relations cases by drawing from historical data and internal policies to recommend fair and consistent actions.

The AI-enabled Travel Bot, integrated with Microsoft Teams, automates cab bookings and travel communications while maintaining audit-ready documentation for transparency.

Arvind Kapil, Managing Director & CEO of Poonawalla Fincorp, said, “Be it providing real-time regulatory clarity, or improving the accuracy of compliance reporting, predicting and preventing attrition, strengthening employee governance or simplifying travel operations - each of these AI-led solutions is designed to make us more agile, transparent, and future-ready.”