Salesforce India posts 47% growth, bets big on agentic enterprise strategy

Salesforce India reported a 47% year-over-year jump in revenue to ₹13,384.5 crore for the financial year ending 31 March 2025, according to filings with the Ministry of Corporate Affairs. The company said it now ramps up its focus on agentic, AI-driven transformation as enterprise adoption of its Agentforce platform moves from pilot projects to large-scale deployments.

India remains one of Salesforce’s fastest-growing global markets, supported by a workforce of more than 14,000 employees across Bengaluru, Mumbai, Delhi, Hyderabad, Pune, and Jaipur. Alongside expanding its customer base and partner network, the company is also investing heavily in talent development, with its skilling initiatives reaching over 75,000 learners in 2025. The Indian Trailblazer community has crossed 3.9 million members, one of the largest worldwide.

Salesforce said its growth reflects rising demand for AI-powered and data-led digital transformation across industries. Its newly launched Agentforce 360—a platform that unifies apps, data, metadata, and AI agents—has already seen strong traction. Thousands of customers globally are using the system to drive automation, improve customer engagement, and build what Salesforce calls Agentic Enterprises.

Indian enterprises, including Air India, Tata Play, Tata Consumer Products, and Bandhan Bank, are using Salesforce to modernise workflows, strengthen customer service, and unlock new revenue opportunities. The company said the combination of AI agents and human workers is reshaping operational models and accelerating time-to-value.

“India continues to be a powerhouse of growth and innovation for Salesforce,” said Arundhati Bhattacharya, President & CEO, Salesforce South Asia. “We are empowering businesses to adopt the Agentic Enterprise model—using AI not just for automation but as a catalyst for meaningful innovation that benefits customers, employees, and the wider community,” She added that Salesforce aims to help every customer become “intelligent, trusted, and ready for the future.”

The momentum is also being echoed by enterprise customers. Rajesh Gopal, Global Chief Digital Officer at Tata Consumer Products, said the AI- and automation-led economic environment demands faster innovation cycles and higher productivity. “Leadership is strategically investing in AI to boost human capabilities and productivity. Accelerated digital transformation is crucial to meet evolving customer expectations and sustain growth in India’s competitive market,” he said.

Beyond its commercial operations, Salesforce said it has contributed over $10 million in all-time giving to non-profits in India, while employees have volunteered more than 664,000 hours supporting community initiatives.