Western Union opens Hyderabad GCC with HCLTech

US-based money transfer firm Western Union on Tuesday launched a Global Capability Centre (GCC) in Hyderabad, in partnership with Indian IT services major HCLTech, as part of its broader push to modernise payments infrastructure and expand digital capabilities using artificial intelligence.

The Hyderabad GCC will function as a global hub for technology, engineering and operations, supporting next-generation payments systems, digital consumer platforms and enterprise operations. It will work alongside Western Union’s existing Pune technology centre, strengthening India’s role in the company’s global transformation strategy.

The centre will leverage HCLTech’s AI-led solutions, including its proprietary AI Force platform, to support product engineering, platform modernisation and operational efficiency, the companies said.

Western Union is seeking to move beyond traditional remittance services by expanding digital financial offerings and improving customer experience across markets.

“This centre represents an important step in Western Union’s transformation journey and expansion in India. Through our strategic partnership with HCLTech, we are combining deep engineering expertise with advanced AI capabilities to go beyond payments, accelerate innovation and deliver seamless, secure experiences for millions of customers worldwide,” said Devin McGranahan, president and CEO of Western Union.

C. Vijayakumar, CEO & MD of HCLTech, described the launch as “a significant step forward in our valued partnership with Western Union,” highlighting HCLTech’s digital, cloud and AI capabilities in driving financial services transformation.

The initiative will leverage HCLTech’s AI-powered solutions, including the AI Force platform, to modernise payments infrastructure and support Western Union’s broader “Beyond” strategy.

The launch comes against the backdrop of HCLTech’s Q3 FY26 results, where the Noida-based IT services firm reported a 13.3% year-on-year rise in consolidated revenue to ₹33,872 crore, while net profit fell about 11% to ₹4,076 crore, weighed down by one-time costs related to new labour codes and margin pressure.

India has emerged as a key location for global financial services firms setting up GCCs to access engineering talent and drive cost-efficient innovation, particularly in cloud, AI and platform engineering work critical to digital transformation strategies..