Infosys inks Anthropic deal to drive AI in regulated sectors

India’s second-largest IT services firm, Infosys, on Tuesday announced a strategic collaboration with US-based AI research company Anthropic to deploy advanced enterprise AI solutions across regulated and operationally complex industries, starting with telecommunications.

The partnership combines Infosys’ AI-led platform, Topaz, with Anthropic’s Claude family of large language models — including Claude Code — to build industry-specific AI agents that automate multi-step workflows, accelerate software delivery and modernise legacy systems. The companies will establish a dedicated Anthropic Center of Excellence for the telecom sector, with plans to expand into financial services, manufacturing and software development.

The move signals a shift from AI pilots to production-scale deployments in sectors where compliance, transparency and operational resilience are critical. “There’s a big gap between an AI model that works in a demo and one that works in a regulated industry,” said Dario Amodei, co-founder and CEO of Anthropic, highlighting the need for deep domain expertise.

A central focus of the collaboration is agentic AI — systems designed not merely to respond to prompts but to independently manage extended, multi-step processes. Using tools such as Anthropic’s Claude Agent SDK, the companies aim to deploy AI agents capable of processing insurance claims, conducting compliance reviews, generating and testing code, and managing complex operational workflows.

In telecommunications, these agents will modernise network operations and streamline customer lifecycle management. In financial services, they are expected to strengthen risk detection and automate compliance reporting while enabling more personalised advisory services. Manufacturing and engineering firms will use the models to accelerate product design and simulation, while software teams will deploy Claude Code to write, test and debug applications more efficiently. Infosys said it is already using Claude Code internally to build implementation expertise for clients.

Both companies stressed governance and safety as core to the partnership amid rising regulatory scrutiny of enterprise AI. Salil Parekh, CEO of Infosys, said the collaboration marks a strategic step in advancing enterprise AI adoption. “AI is redefining how industries operate and innovate. Our goal is to combine frontier AI capabilities with engineering scale and deep domain expertise to help enterprises unlock measurable value responsibly,” he said.

The tie-up comes as Indian IT services firms deepen alliances with global AI model providers, responding to clients’ shift from proof-of-concept projects to full-scale AI transformation. For Anthropic, the partnership offers access to Infosys’ global enterprise client base and delivery scale; for Infosys, it strengthens its position in the race to capture a larger share of AI spending in regulated industries where trust and execution depth are decisive.