TechM, Microsoft to build agentic AI platform for telcos

IT services firm Tech Mahindra on Thursday announced a collaboration with Microsoft to launch an ontology-driven agentic AI platform aimed at accelerating data modernisation and AI-led decision-making for telecom operators and large enterprises.

Built on Microsoft Fabric and Azure AI Foundry, the solution enables organisations to deploy and govern AI agents across complex enterprise environments while delivering explainable, auditable and real-time insights.

The platform is designed to address a growing challenge for telecom providers and large enterprises—fragmented data ecosystems created by years of mergers, legacy systems, and rapidly expanding digital infrastructure. By converting enterprise metadata into structured and reusable data products, the solution aims to accelerate the adoption of data mesh architectures and help companies move AI initiatives from experimentation to production.

Through multi-agent orchestration, the system enables real-time monitoring, reasoning and recommendations across key industry use cases such as churn prediction, fraud detection, revenue assurance and network optimisation.

“Telecom operators are moving beyond AI experimentation toward scalable intelligence that delivers measurable business outcomes,” said Amol Phadke. “Our ontology-driven agentic AI platform, developed with Microsoft, provides a governed semantic foundation for explainable insights, real-time decisioning and cross-domain intelligence.”

Ontology-driven agentic AI refers to an artificial intelligence framework where autonomous AI agents operate on a structured knowledge model, or ontology, that maps entities, relationships and rules within a domain. By combining this semantic layer with agent-based AI systems capable of reasoning and executing tasks, organisations can transform complex enterprise data into contextual, explainable and auditable insights.

The unified architecture integrates governed data layers, semantic models, knowledge graphs and task-specific AI agents into an enterprise-ready stack. It models canonical telecom entities and business rules across customer, network, revenue and operations domains, enabling traceable and compliance-ready intelligence.

“For telecoms, realising value from scalable AI depends on both intelligence and trust,” said Monte Hong. “By integrating AI, data and business context, organisations can accelerate decisions, automate networks and unlock new monetisation opportunities.”

The collaboration forms part of Tech Mahindra’s ‘AI Delivered Right’ strategy, which focuses on scaling enterprise-grade artificial intelligence across industries through domain-specific platforms and partnerships.

The move also comes as the IT services firm expands its telecom and AI capabilities globally. Earlier this year, Tech Mahindra announced a strategic partnership with Orange Business to jointly deliver digital transformation services for enterprise clients worldwide, with a focus on artificial intelligence, automation and next-generation connectivity.

As telecom operators increasingly adopt AI to manage complex networks, customer data and digital services, technology providers are racing to build platforms that combine data governance, automation and domain intelligence at scale.