Hexaware rolls out 600 ready-to-deploy AI agents for enterprises

Indian midcap IT firm Hexaware Technologies has launched Agentverse, an enterprise AI agent platform with over 600 pre-built agents, as it sharpens its focus on scaling generative and agentic AI adoption across client environments.

The launch comes as enterprises continue to experiment with AI but struggle to move beyond pilots into production. Agentverse is positioned as a unified framework to orchestrate multiple AI agents across business applications, workflows and communication channels, with an emphasis on governance and measurable outcomes.

The platform integrates with enterprise systems, including CRM platforms, IT service management tools, knowledge repositories, data platforms, telephony and collaboration applications. Its orchestration layer enables agents to retrieve contextual knowledge, interpret process documentation, automate conversations and execute actions within workflows. Hexaware has embedded role-based access controls, audit trails, observability and policy guardrails, reflecting growing enterprise concerns around compliance and risk in AI deployments.

The company has outlined performance benchmarks tied to adoption, including potential productivity gains of 40–60% and response time improvements of 60–80% across digital channels. It also estimates 20–35% gains in user satisfaction and 20–50% cost reductions, aligning with a broader shift among enterprises to link AI investments to operational metrics such as cycle time and cost efficiency.

“Agentverse is how we take autonomy into day-to-day operations. Clients can move beyond pilots to measurable results in cycle time, accuracy, and customer satisfaction,” said R Srikrishna, CEO & Executive Director, Hexaware, who further said that it is designed to support use cases across customer experience, financial services, manufacturing, retail and enterprise operations, including automating customer interactions, handling reconciliations, supporting regulatory workflows and enabling demand forecasting. It also targets internal functions such as IT, HR and procurement, signalling a push towards reusable, pre-configured agent frameworks rather than bespoke builds.

The platform builds on Hexaware’s broader AI strategy spanning both IT and business operations. In recent quarters, the company has expanded its AI-led offerings across application management, digital engineering and data platforms, including investments in generative AI accelerators, automation frameworks and domain-specific solutions for sectors such as banking and healthcare. It has also been strengthening partnerships within the NVIDIA ecosystem and hyperscaler platforms to support large-scale AI workloads.

The move reflects a wider shift in the IT services sector towards platform-led AI execution, as vendors package orchestration, governance and integration capabilities into standardised offerings..

Last month, the IT services provider also outlined its “Zero License Enterprise” strategy, positioning it as a response to shifting SaaS economics driven by the rise of agentic AI and autonomous applications. The company said enterprises are reassessing dependence on multi-layered software stacks and exploring AI-led alternatives that allow them to build and own business-critical intelligence, with new services expected to roll out this month.