HCLTech introduces AI Force 2.0 for enterprise workflow automation

HCLTech, an IT services provider, has released AI Force 2.0, an updated version of its enterprise AI platform that combines agentic AI with generative AI capabilities to automate and support workflows across software engineering, IT operations, and business processes.

The platform is built as a model-agnostic, modular system, meaning it is not tied to a single AI model and can be adapted across different enterprise environments. It brings together engineering, operations, and applications into what HCLTech describes as a unified intelligence layer. AI agents within the platform can process data, make decisions based on context, and carry out tasks without continuous human input.

AI Force 2.0 includes a library of prebuilt prompts, agents, workflows, and use cases that enterprises can deploy or modify. The platform also incorporates Responsible AI evaluators — built-in governance tools designed to monitor for fairness, auditability, and trust in AI-driven decisions.

The update targets a growing demand among large enterprises for AI systems that go beyond content generation and can instead handle multi-step processes independently. Agentic AI, where software agents act autonomously to complete tasks, is increasingly being positioned as the next layer of enterprise automation. 

“AI Force 2.0 represents a significant leap forward in how enterprises harness AI solutions for transformation. By unifying agentic intelligence with enterprise‑grade GenAI, we are enabling our clients to fundamentally reimagine software, data and operations lifecycles. This platform is engineered to deliver deep automation, accelerated modernization and unprecedented agility, helping global enterprises move faster, operate smarter and unlock value at scale,” said Vijay Guntur, Chief Technology Officer and Head of Ecosystems at HCLTech.