CX

SMAC

1Point1 Solutions wins ₹60 crore Piramal Finance CX deal

Sohini Bagchi

23 Mar, 2026

CXO Focus

Chatbots were just the opening act, now AI has to drive real CX outcome: Anil Chawla, Verint

Pahi Mehra

30 Jul, 2025

CXO Focus

AVEVA India to boost R&D workforce by 5% with focus on industrial agentic AI, says exec

Sohini Bagchi

29 Jul, 2025

Upcoming Events & Trainings

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AI In Investment Decision Making

30 Sep-01 Oct, 2026 | Virtual
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Technology

Pizza Hut India partners with MoEngage to scale up customer engagement

Sohini Bagchi

23 Apr, 2025

Artificial Intelligence

Integrating GenAI into our customer chat interface significantly enhanced CX: redBus CTO

Sohini Bagchi

13 Mar, 2025

CXO Focus

WNS’ Keshav Murugesh on why organisations must integrate AI and human intelligence

Sohini Bagchi

3 Mar, 2025

PE Top Investment Banks

Deal Value in $ mn; Q2 - 2019

577.71
Ernst and Young LLP
461.41
KPMG India Pvt. Ltd.
378.07
Edelweiss Financial Services

Artificial Intelligence

Agentic AI will enable proactive and adaptable user interactions: Genesys India MD

Sohini Bagchi

2 Dec, 2024

Artificial Intelligence

Freshworks brings new AI agent for businesses to speed up service requests

Sohini Bagchi

23 Oct, 2024

CXO Focus

We focus on internally enhancing CX over competitor benchmarking: Angel One CTO

Sohini Bagchi

22 Oct, 2024

M&A

Genesys to acquire AI startup Radarr to boost customer engagement

Pahi Mehra

24 Jan, 2024

CX

1Point1 Solutions wins ₹60 crore Piramal Finance CX deal

Chatbots were just the opening act, now AI has to drive real CX outcome: Anil Chawla, Verint

AVEVA India to boost R&D workforce by 5% with focus on industrial agentic AI, says exec

Upcoming Events & Trainings

AI In Investment Decision Making

Pizza Hut India partners with MoEngage to scale up customer engagement

Integrating GenAI into our customer chat interface significantly enhanced CX: redBus CTO

WNS’ Keshav Murugesh on why organisations must integrate AI and human intelligence

PE Top Investment Banks

Agentic AI will enable proactive and adaptable user interactions: Genesys India MD

Freshworks brings new AI agent for businesses to speed up service requests

We focus on internally enhancing CX over competitor benchmarking: Angel One CTO

Genesys to acquire AI startup Radarr to boost customer engagement

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