Travel firm Thomas Cook launches AI-powered chatbot
Travel services platform Thomas Cook (India) Ltd announced on Tuesday the launch of TeeCee, an artificial intelligence-powered chatbot.
Thomas Cook said in a statement that its chatbot is part of a strategic initiative to service customers across digital devices. The multi-use case and context-aware TeeCee is equipped with NLP (Natural Language Processing) capabilities for better understanding of user intent.
TeeCee has been built in association with Bengaluru-based Senseforth AI Research Pvt. Ltd’s proprietary conversational AI platform for digital assistants, which mimics human cognitive ability in actionising user intent, the statement added.
Speaking about the two-phased launch of the chatbot, Amit Madhan, President and Group Head - Information Technology and EBusiness, Thomas Cook (India) Ltd, said: “Our phased roll out in this digital evolution will enable end-to-end forex transactions, which will be followed by holiday and visa service capabilities.”
“TeeCee is a key step in our transformational journey to serving digital-first customers better,” Madhan added.
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