Bengaluru-based information technology services firm Wipro has partnered with the digital customer and employee engagement platform SEW (Smart Energy Water) for its enterprise customers in the utility (energy and water) vertical.
The partnership will develop and deliver joint solutions to be built on SEW’s digital customer experience and workforce engagement platforms, which are in turn built on IoT (internet of things), AI (artificial intelligence), ML (machine learning) and data analytics technologies. The pact will benefit both companies’ new and existing clients in the utilities space globally, they said in a media statement.
According to Wipro, the partnership will help enterprise customers adopt self-servicing capabilities, gain real-time analytics on peak load management, leakage and high-usage, and accordingly optimise workforce efficiency. It will further enable utility clients to transform their operations for greater efficiency and customer-centricity, it said.
“The partnership is key to our utilities marketplace as clients seek to provide a better experience for their customers and workforce. We will leverage our rich industry expertise, domain-specific knowledge and SEW’s products with its analytics capabilities," NS Bala, president and global head of energy, natural resources, utilities and construction at Wipro, said.
The company has invested over two decades in assisting with the deployment of technology for electricity, gas and water utilities across four continents. This has helped these customers bring about speedy and effective transformations by building a more intelligent network, with the proliferation of distributed energy resources, electric vehicles and advanced metering and sensors, it said.
"The utilities industry worldwide is going through a major transformation in customer experience and operations. This partnership will help us gain access to Wipro’s proven expertise and implementation experience with leading global utilities," Harman Sandhu, president, Smart Energy Water, said.
Increasingly, IoT is helping utilities harness and interpret their data to retain and grow customer revenue and ensure a more secure environment by leveraging technology, analytics and connected devices, which are helping them evolve towards digitisation and innovation, the company said.
Last Friday, Wipro CEO and managing director Abidali Z Neemuchwala stepped down from the company on account of family commitments. He will stay in the company until his replacement is found.