Mumbai-based global information technology (IT) services firm Tata Consultancy Services (TCS) has partnered with direct selling company Amway to help the latter with its technology operations.
Under the partnership, TCS will help Ada, Michigan headquartered Amway transform its IT infrastructure, operations and global service desk to improve agility, accelerate speed-to-market and enhance customer experience, a statement said.
“We see transforming our IT operations as key to accelerating growth and enhancing our end user experience,” Tom Meyer, vice president of global infrastructure and operations at Amway, said.
TCS will leverage its Business 4.0 framework to deliver a new operating model by consolidating and standardising IT operations, implementing TCS’ Machine First Delivery Model (MFDM), powered by its cognitive automation software ignio, continuing Amway’s journey from a reactive to a proactive and predictive model, the company said in a statement.
“A scalable, responsive and resilient digital core is an essential foundation for enterprises looking to leverage digital technologies to differentiate themselves in a Business 4.0 world,” Surya Kant, head of North America, UK and Europe for TCS, said.
The transformed operating model will feature self-healing capabilities, chatbots, self-help and improvement of its service desk mobile app, the statement said. These enhancements will strengthen Amway’s operational resilience and end-user experience, it added.
TCS will also promote agile working methods and standardised operating procedures to enable agility and accelerate Amway’s transformation journey, it said.
Amway was launched in 1959 by David Brenner and Rick DeVos. It is an online retailer whose portfolio consists of nutrition, beauty, bath and body, laundry, surface cleaners, detergents, fragrances and cookware products.
Earlier this month, TCS partnered with customer service software company Zendesk to help the latter with customer relationship management (CRM) solutions for large businesses.
In March, Black Cat Engineering and Construction (BCEC), a Qatar-based oil and gas company, also partnered with TCS to drive digital transformation. Under the agreement, TCS enabled BCEC to improve its end-to-end business processes.