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Watch: Daisy Chittilapilly on Cisco Webex growth and digital transformation in a post Covid-19 world

San Jose, California-based networking solutions provider Cisco has seen a surge in the adoption of its services during the ongoing pandemic, led by its video conferencing application Webex.

In March, about 324 million people used the platform, which also hosted over 20 billion meeting minutes in April, led in part by its ecosystem of 2,500 partners. It may be noted that Webex rolled out a 90-day free trial mid-March.    

Read: Cisco to acquire Sequoia-backed network intelligence firm ThousandEyes

It faces stiff competition from Zoom, which saw over 300 million daily participants in April, and Google Meet, which claims to have a daily user base of 100 million. 

Additionally, about 600 clients have used its other solutions to enable two lakh employees to work from home. 

Read: Cisco launches $2.5 bn relief programme to help offset Covid-19 impact

Daisy Chittilapilly, managing director for the company’s digital transformation office in India and other SAARC regions, spoke to TechCircle about the growth of Webex, how the company has adapted to the work from home scenario and how information technology (IT) heads should approach digital transformation in a post Covid-19 world.

India is increasingly becoming an app economy, led by easy-to-consume cloud models that have become critical for success, she said, while sharing insights on how automation will impact manufacturing in the days to come.