Vodafone Idea (VIL) has migrated the customers on its postpaid plan to the digital monetisation system of Chesterfield, Missouri based software services provider Amdocs.
The partnership, which was announced in August 2019, claims to offer improved customer service and digital experiences to Vodafone Idea customers.
Most of the migrations were made while working remotely during the global lockdown using new methodologies, and various collaborations and deployment tools, Amdocs said in a statement.
According to Vodafone Idea CTO Vishant Vora, the partnership will enable VIL to modernise, automate and digitise operations, and improve customer experience.
“In today’s ever changing business environment, it’s important for service providers to focus on customer experience and win their loyalty. VIL values customer centricity and understands the importance of digital transformation in providing improved customer service and digital experience,” Gary Miles, chief marketing officer of Amdocs, said.
Founded in 1982 by Morris Kahn, Amdocs provides customer experience systems for communications, media and entertainment industries. Its industrial offering, called AmdocsONE, aids customers with continuous digital transformation.
In August 2019, Amdocs partnered with IT giant Microsoft to provide cloud solutions for communication service providers (CSPs).
Last year, the firm collaborated with South Korean telephone company KT Corporation to launch and monetise innovative 5G services for end consumers and enterprises.