Mumbai headquartered Tata Communications said it will integrate its voice platform Global SIP Connect with the video conferring application of Milpitas, California-based Cisco Webex.
Cisco Webex is the video conferencing solutions wing of multinational technology conglomerate Cisco Systems. Founded as Webex in 1995, it was taken over by Cisco in 2007.
The integration will help the telecom company deliver the full suite of Cisco Webex collaboration and customer experience solutions on the Global SIP Connect platform to its enterprise customers, a statement said.
The solution will allow Tata Communications to help organisations migrate their collaborative workloads and mission critical communications to the Cisco cloud, while accelerating digital transformation, it said.
Customers in the 25 countries Tata Communications functions in will also be able to access modern calling, messaging, and collaboration and customer experience tools on a single platform, it said.
“Cisco Webex Calling by Tata Communications will help multinational companies scale and support rapidly evolving requirements with a leading cloud collaboration service, including regulatory compliant hybrid services,” Jamie Palmer, senior director of product management at the Cisco cloud calling unit, said.
The solution will be rolled out in phases, starting with the Americas on August 20, Europe by the end of August, and the Asia Pacific region, Australia and New Zealand in September, the statement said.
The inclusion of Webex into the Tata Communications portfolio would make it easier for enterprises to leverage Cisco’s cloud collaboration capabilities with the enterprise voice services of Tata Communications, Peter Quinlan, vice president of business collaboration at Tata Communications, said.
“This year has brought about a transformation that will have a lasting impact on the workplace, with heavy reliance on unified communications and collaboration technology,” he said.
A pre-covid study by Duxbury, Massachusetts-based research organisation Wainhouse predicted that licenses for cloud calling would grow 96% by 2024.
The Covid-19 crisis has propelled the sector’s growth, as organisations move to the cloud faster than ever to drive business continuity and support remote working at a larger scale.