75% of Indian enterprises rely on service providers for IT infra: NTT

75% of Indian enterprises rely on service providers for IT infra: NTT
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18 Mar, 2021

A majority of Indian enterprises (74.6%) allow more than 25% of their information technology (IT) infrastructure to be handled by service providers, according to a study. 

The study by NTT, called the 2021 Global Managed Services report, studied responses from 1,350 organisations between October and November 2020. The participants, who were business and IT decision makers across 15 industries, belonged to 21 countries. Among them, 330 respondents were from the Asia Pacific region. 

At 52%, more than half the respondents in India said that they were more likely to be bold with taking bets in technology if they consulted with a service provider. Globally, only 33.8% of respondents agreed with the statement.   

However, only 12% of Indian companies have more than 75% of their IT services managed by third parties. The NTT research predicts that this number will more than double to 28% in the next 18 months.  

Improved IT service delivery will be a priority for 73.3% of Indian companies, the report showed. Currently, 41.3% of the respondents said that their organisations' IT capabilities were only “slightly effective” in aligning with the company’s business objectives. 

At 94.6%, most respondents said that Indian organisations’ overall technology strategy was in alignment with their company’s business goals. The number was 2.2% higher than the global average of 92.4%.  

Read: Information security spending in India to touch $2.08 bn in 2021: Gartner  

Additionally, the report showed that Covid-19 pandemic accelerated digital transformation for 91.8% of enterprises in the Asia Pacific region. At 89.7%, most respondents in the study said that the pandemic had caused significant changes in their operation processes. 

Read: Top digital business transformation trends for 2021 

Improved IT service delivery, cloud solutions and technology consolidation and integration were the top three technology priorities for Indian companies, while the next three included digital transformation, software lifecycle management and cybersecurity.

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