The India research and development (R&D) team of Dubai-based Mashreq Bank has played a critical role in building the organisation’s digitalization offerings. Over the last couple of years, it has driven capabilities such as artificial intelligence (AI), machine learning (ML), analytics, robotics, and automation to address evolving digital needs of its customers and redefine the future of banking as a whole.
Mashreq Bank, which has retail operations in 12 countries including India, works with IT (information technology) services firms Wipro, TCS, IBM, Virtusa and Oracle apart from a few startups for specialised services.
Earlier this year, the bank appointed Mohua Sengupta as the new Bengaluru-based managing director for its remote working campuses in India, Egypt and Pakistan.
Sengupta is collaborating with all group functions in these regions to service the strategic, digital and operational requirements of Mashreq globally.
In an interview with TechCircle, she spoke about the evolving role of India in driving digital transformation for global banks in a pandemic-stricken world, the future of banking and new technological developments, Mashreq’s work-from-anywhere model and its future roadmap.
Prior to Mashreq, Sengupta worked with IT services firm 3i Infotech where she was responsible for overseeing the services business unit. Previously, she also held leadership positions at iGATE, Mphasis and Accenture.