Earlier, customer personalization was a nice thought. However, today, thanks to the pandemic— CX personalization is no longer a “nice-to-have.” It’s a “must-have.” Look at the global stats—81% of organizations see CX as a differentiator and the number one indicator of strategic performance. 87% of companies say customers expect omnichannel personalization. As a result, building a more human, individual connection is critical, and CX personalization is business CX's survival.
This improved outlook toward CX—not only, propels you into the future of customer experience but also shows you what you need to do today to stay ahead of your customer's expectations and your competition. But, how can contact centers understand and optimize customer journeys? Also, how latest innovations in cloud, digital, self-service, AI, and process automation is revamping the CX?
Check out this invigorating and inspiring session where Sanjay Gupta, MD, NICE, and Shalil Gupta, CBO, Mosaic Digital discuss the launch of ‘World’s #1 Cloud Customer Experience Platform’- a complete end-to-end customer experience platform. Gear up to make the experiences flow and build relationships that last!