Locobuzz integrates OpenAI Azure Services to launch AI-powered customer response solution

Customer experience management firm Locobuzz has launched an artificial intelligence-powered response management capability called ResponseGenie. The solution will allow businesses to handle high volumes of customer inquiries and enhance customer engagement. For ResponseGenie, Locobuzz has integrated Azure OpenAI Services’ enterprise-grade ChatGPT technology along with its own AI models. It offers businesses the capability to streamline content publishing and engagement processes.

With ResponseGenie brands will be able to generate prompt, precise, and uniform responses that are in line with brand standards. It can also be used by social media teams to create better content quickly and efficiently.

“ResponseGenie is a significant milestone for Locobuzz customers. With the unique blend of Microsoft’s Azure OpenAI Services and Locobuzz’s AI expertise, we are redefining the approach to customer experience management. We look forward to leveraging generative AI capabilities across our product suite to transform the Unified CXM platform and redefine industry standards,” said Nitin Agarwal, chief technology officer of Locobuzz. 

ResponseGenie’s AI-powered response generation simplifies language, checks for grammar, adjusts tone and length, and offers translation in 100 languages. The company claims that the solution includes humans in the loop to take the final call on the content generated and make relevant edits.

“We are excited to partner with Locobuzz to bring the power of AI to redefine the future of customer engagement. By integrating Azure OpenAI services with their existing data and AI capabilities, Locobuzz has developed a unique platform that will help businesses deliver personalised, agile and differentiated customer service. We look forward to collaborating on this journey of shaping the next era of customer experience with AI,” said Himani Agarwal, Country Head — Azure, Microsoft India.

ResponseGenie can be accessed through Locobuzz’s unified customer experience platform. It supports several channels including social media platforms like Facebook, Instagram, YouTube, WhatsApp, and Twitter, among others. It is also compatible with app stores, email, and live chat platforms.