IT professionals prefer AI for repetitive tasks, save time: Report

Companies’ IT teams are using 70% more software applications as compared to last year. To manage this greater dependence on software applications and the complexities attached with them, both senior leaders and younger workers are leveraging artificial intelligence (AI), a new study by Freshworks has found. The study further noted that a majority of the surveyed companies have already started using AI.

The surveyed IT professionals said that AI helps in dealing with repetitive tasks, while freeing up time to do more meaningful and complex tasks. They also said that AI may help them save more than five hours per week in doing repetitive tasks.

“Business leaders adopt software for good reasons—to improve operations—but over time may face an unintended consequence of accruing more applications than they need. Smart, simplified technology, paired with the power of AI, will do more to drive productivity and efficiency than legacy software has done in decades. IT leaders who embrace automation and technological agility to reduce complexity will be the ones whose teams come out ahead,” said Prasad Ramakrishnan, chief information officer at Freshworks. 

Equinix’s 2023 Global Tech Trends Survey in June showed that in the last year or so, almost all industry sectors in India have seen an AI uptake, with more than 90% of the IT decision-makers polled in India seeking to gain from AI and already using or planning to use it across multiple key functions. Organisations are most likely to be using AI, or planning to do so, in IT operations (93%), followed by e-commerce (93%), and customer experience (92%), showed the study. 

Further, another report published earlier in June by global consultancy firm PwC, Indian companies are showing an upward trend towards adopting analytics and AI with a current implementation rate of 54%, with business leaders saying that greater innovation and faster time to market will help them remain competitive with the help of AI adoption.