London-headquartered Ciklum, on Wednesday, announced the acquisition of Infogen for an undisclosed amount. With this deal, the engineering firm specialising in customer experience expects to expand to the North American market and further increase its global footprint. The global workforce of about 350 employees of Infogen, which is US-headquartered and has a significant India presence (main office in Pune), will be added to Ciklum, with chief executive officer Sanjeev Kuwadekar taking over the role as one of Ciklum’s managing directors.
To be sure, Ciklum offers services at the intersection of product engineering and artificial intelligence to enhance customer experience. Ciklum, which comes under the portfolio of Recognize Partners, pivoted from its earlier outsourcing business to product engineering in 2020. Currently, it has a team of 4,000 engineers, with a large presence in Eastern Europe and Ukraine; the company has also begun expansion to other parts of Europe including the Czech Republic and Slovakia. In India, Ciklum has a development center in Chennai, where the workforce is focused on the roles of software engineering, quality assurance, and UX/UI. Infogen, on the other hand, specialises in edge technologies such as augmented and virtual reality.
Ciklum said that with Infogen’s acquisition, it aims at delivering ‘exceptional customer experiences and engineering excellence’, especially in sectors such as retail and consumer, financial services, and hi-tech.
“The business transformation plan we have is to grow to the USA markets. Pre-acquisition, we have about 10% of the revenue derived from the US; Infogen’s acquisition will help us bump this to up to 16%. We also stand to benefit from the talent pool that we acquire as part of the deal, which is phenomenal,” Raj Radhakrishnan, CEO of Ciklum told TechCircle. He also said that in India, as per the deal, Ciklum would now have offices in Pune and Mumbai, apart from their own development center in Chennai. Post-acquisition, the Indian workforce would comprise 17% of Ciklum’s total headcount. Radhakrishnan said that the strategy for the next three years would be to double this number.
"We have systematically built out our capabilities to support our ongoing international expansion and with the backing of our investor partners, we will continue to deliver even greater innovation and technology solutions to help our clients bring their businesses to the next level.”