customer experience

Artificial Intelligence

India GCCs become command centres for AI-led customer service

Sohini Bagchi

18 Aug, 2026

Artificial Intelligence

How Meesho is rewiring digital commerce with AI at its core

Sohini Bagchi

3 Aug, 2026

Artificial Intelligence

Triveni Power taps Salesforce to deploy AI platform for sales, customer operations

Sohini Bagchi

9 Jul, 2026

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People

Spotlight: CXO movements this week (May 11-15)

Sohini Bagchi

15 May, 2026

Artificial Intelligence

Fynd fuels Wild Stone’s offline push as experience centres scale up

Sohini Bagchi

23 Apr, 2026

Artificial Intelligence

Coforge rolls out AI-native platforms to help airlines boost CX, manage disruptions

Sohini Bagchi

21 Apr, 2026

PE Top Investment Banks

Deal Value in $ mn; Q2 - 2019

577.71
Ernst and Young LLP
461.41
KPMG India Pvt. Ltd.
378.07
Edelweiss Financial Services

CXO Focus

‘Telephony Is Commoditised’: Verint's Ady Meretz on why CX has taken over the boardroom agenda

Pahi Mehra

17 Apr, 2026

Artificial Intelligence

Exotel acqui-hires Dubverse core team to boost voice AI for enterprises

Sohini Bagchi

8 Apr, 2026

SMAC

1Point1 Solutions wins ₹60 crore Piramal Finance CX deal

Sohini Bagchi

23 Mar, 2026

Opinion

How Indian enterprises are redefining the rules of digital transformation

Milesh J

19 Feb, 2026

customer experience

India GCCs become command centres for AI-led customer service

How Meesho is rewiring digital commerce with AI at its core

Triveni Power taps Salesforce to deploy AI platform for sales, customer operations

Upcoming Events & Trainings

AI In Investment Decision Making

Spotlight: CXO movements this week (May 11-15)

Fynd fuels Wild Stone’s offline push as experience centres scale up

Coforge rolls out AI-native platforms to help airlines boost CX, manage disruptions

PE Top Investment Banks

‘Telephony Is Commoditised’: Verint's Ady Meretz on why CX has taken over the boardroom agenda

Exotel acqui-hires Dubverse core team to boost voice AI for enterprises

1Point1 Solutions wins ₹60 crore Piramal Finance CX deal

How Indian enterprises are redefining the rules of digital transformation

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