customer experience

Salesforce to help Mahindra digitise customer experience

Supriya Roy

Automotive major Mahindra & Mahindra (M&M) will work with global customer relationship management firm Salesforce to digitise ....

12 September, 2019

TCS expands partnership with Norway’s postal and logistics group Posten Norge

Anirban Ghoshal

Indian IT services provider, Tata Consultancy Services (TCS) said in a regulatory filing that it is expanding its partnership ....

6 September, 2019
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Amazon.in to offer chatbot services in Hindi

Tanmay Tiwary

Ecommerce giant Amazon is adding Hindi language abilities to its chatbot assistant. The feature will help Indian customers, ....

14 August, 2019

Sinitic ties up with startup studio T9L for CX automation solutions

Tanmay Tiwary

Canada-headquartered Sinitic, which provides artificial intelligence customer experience (AICX) solutions, has announced its entry ....

25 June, 2019

Customer experience firm Alorica opens innovation lab and back office centre in India

Anand J

Customer experience solutions firm Alorica has set up a business process management operations centre and an innovation lab in ....

8 May, 2019

Verint Systems' Anil Chawla on how speech analytics is bettering customer experience

Payal Ganguly

After making significant inroads into India’s business process outsourcing (BPO), telecom and banking sectors, Nasdaq-listed ....

24 April, 2019
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SaaS firm SurveySparrow pockets seed cheque

Payal Ganguly

SurveySparrow, a cloud-based customer experience platform which offers tools for online surveys, has raised $1.4 million (around ....

2 April, 2019